Why didn’t my order arrive all at once?

It’s completely normal for your order to be delivered in multiple shipments.

Many of our products — especially beds and mattresses — consist of several parts that are packed separately. A typical bed might include:

 

  • A frame
  • Slats
  • A mattress
  • Other components in individual boxes

 

We ship all parts at the same time, but since they are handled as separate packages (parcels), they may arrive on different days.

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